Privacy Policy & Terms of Service

NorthBay Wave LLC (“we”, “us”) respects your privacy. This section explains what we collect, how we use it, and your rights.

• What we collect: Order info, payment details (processed securely by Shopify/partners), device data (IP, browser), and communications.
• How we use it: To process orders, provide customer service, personalize your experience, and (if opted-in) send marketing emails.
• Sharing: We share data only with service providers (Shopify, payment gateways, shipping carriers). We do not sell personal info.
• Retention: We keep data as long as necessary for operations, legal, or tax purposes, then delete/securely anonymize.
• Rights: Depending on your location, you may request access, correction, or deletion of your data. Email us: support@northbaywavellc.com.

Shopify also processes your data as our e-commerce provider. Read their policy here: Shopify Privacy Policy.

By accessing or purchasing from NorthBay Wave LLC, you agree to the following terms:

• Products & Availability: We strive to keep inventory accurate. If a product is unavailable, we will notify you and issue a refund or replacement.
• Pricing: All prices are shown in USD. We may change prices at any time without notice.
• Orders & Payments: Orders are confirmed only after payment authorization. Fraudulent or suspicious orders may be canceled.
• Shipping: Orders are processed Mon–Fri (10am–3pm EST). Delivery times vary; see our Shipping Policy for details.
• Returns & Refunds: Please see our Refund Policy. Contact support within the timeframes listed for returns or damaged goods.
• Use of Site: You agree not to misuse this site (hacking, scraping, spamming).
• Limitation of Liability: We are not liable for indirect or consequential damages. Our total liability will not exceed the purchase price of the product.
• Intellectual Property: All content (logo, text, images) belongs to NorthBay Wave LLC and cannot be used without permission.
• Changes: We may update these terms at any time by posting here. Continued use of the site indicates acceptance.

If you have questions about our Privacy Policy or Terms, contact us: