Welcome to NorthBay Wave! All orders are fulfilled directly by our U.S. company:

NORTHBAY WAVE LLC
971 US HIGHWAY 202N, STE R
Branchburg, NJ 08876

Fast, reliable fulfillment aligned with FBM practices.

Business days: Monday–Friday (5 days a week).

Processing window: 10:00 AM – 3:00 PM (EST)

Same-day cut-off: Orders placed before 1:00 PM EST ship the same business day. Orders after the cut-off ship the next business day.

Peak season/holidays may add ~1 business day to handling.

Region / States	Typical ETA (after dispatch)	Notes
NY & NJ	1–2 business days	Closest to our NJ facility.
Northeast (close) PAVTCT NHMARI MDDEDC	2–3 business days	Ground services (USPS/UPS/FedEx).
East & Southeast VAWVNC SCGAFL OHKYTN ALMS	2–4 business days	“Group-2” (faster coast-side lanes).
Central & West TXOKKS MOARLA WIMNIA NDSDNE CONMAZ UTIDMT WYNVCA ORWA	3–4 business days	“Group-2” (long-haul ground).
Not serviced Alaska (AK)Hawaii (HI)Puerto Rico (PR)	—	Currently not shipping to AK, HI or PR.

Overnight services are unavailable. Please choose Standard/Ground at checkout.

ETAs are estimates; weather or carrier issues may affect transit time.

Rates are calculated at checkout by weight, dimensions and destination. We periodically offer Free Standard Shipping on qualifying orders.

Every shipment includes a valid tracking number. You’ll receive tracking by email immediately after dispatch.

Delivery attempts: Carriers typically attempt 1–2 times; unsuccessful deliveries may be held at a local facility for pickup.

If a parcel returns due to an incorrect address or undeliverable status, reshipment costs may apply.

For damaged or missing items, contact us within 48 hours of delivery (include photos). We’ll resolve promptly with a replacement or refund as appropriate.